Thinking problem management

  • redpineapple

A blog by redpineapple

Blog description:

My 6 year old son Rayner describes this blog best as Daddys thoughts

Blog Rank:

Thinking problem management ranks 2544 in Africa and 1568 in South Africa. According to site visitors it ranks 2913, and 2640 according to page views:

According to blogroll links it ranks 4862 and 4772 according to the amount of links within Afrigator blog posts

Conan's problems

A hilarious take on call centres from Conan o'Brien!

Blogs and stuff that rock - Lifetime achievement award

Following the announcement of the retirement of well-known Cisco blogger Brad Reese from Network World, the meerkats had a meeting during Boeing drinks at 10:00am and decided to award him the Blogs and stuff that rock: Lifetime Achievement Award.  The award was celebrated with an extra round of marula beer.Brad

The "best practice" Myths

"In theory, there is no difference between theory and practice. But, in practice, there is." Jan LA van de Snepscheut.One of the purposes of problem management is to provide a set of best practices that span all IT disciplines. Best practice is based on the idea that the best way

Seeking to eliminate the "techie curse"

I wrote about the "techie curse" some time ago. Techies don't create documentation and most environments are a SOP (Standard Operating Procedures) desert. In every job in which I have started, no-one has ever given me a SOP of the services being provided. I would have to

Documentation - the techie curse

Techies are cursed by the reluctance to create documentation. This is so bad when a member of the techie sect actually starts becoming diligent and creates some documentation he or she is ridiculed. My opinion is that technologists have evolved into a mindset where the expectation is to be spoon

No broken windows

The relevance of the broken windows theory, first coined by Kelling and Wilson, to determining the underlying, root causes for major incidents in Information Technology (IT) is important. The broken windows theory describes the purported phenomenon whereby an abandoned building with no broken windows is mostly left undisturbed, but as

The need for end to end change management

In the mid nineties I lived in Pretoria, in Hill Street, close to Loftus. I worked for Madge Networks as a Technical Account Manager and was fighting a rearguard action with Token-ring against Ethernet.The Madge offices in South Africa were located in Rivonia. My trip would start early mornings

Ways of Mistake-Proofing Health Care

Download#94: Ways of Mistake-Proofing Health Care .Interesting podcast about mistake-proofing!Listen:

Checklist for data centre operations - useful equipment

Security cables. Servers like domain controller chassis's and hard disk require extra physical security. Use security cables to secure them. External 7-in-1 reader including 1.44 drive. Buy it here. External DVD/CD reader-writer. Buy it here. Fluke NetTool. Wireless KVM extender. Buy them here. Put these on the

Commando bandwidth sizing

This is a tool to assist in the sizing of bandwidth for WAN provisioning. The sizing is based on using customer expectations from email, browsing and files and then creating measurable metrics using round trips. It is important to set the expectations, by asking customers for requirements

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